These terms govern the use of the Wrenzik platform ("the Service") by the organization that registers an account ("the Customer", "you"). By registering or using the Service you agree to them. If you register on behalf of an organization, you confirm you are authorized to bind it.

Wrenzik is a business tool offered to organizations, not to consumers.

The Service

Wrenzik provides scheduling, attendance, member records, payment tracking, billing and member portals for tutoring schools, gyms, studios and therapy practices, delivered as an online subscription service. We continuously improve the Service and may change or add features; we will not materially reduce the core functionality of your plan during a paid period.

Accounts and security

You are responsible for the accuracy of your registration details, for the actions of the staff and portal users you invite, and for keeping credentials confidential. Notify us immediately at [email protected] if you suspect unauthorized access.

Your data and your responsibilities

You retain all rights to the data you and your users enter ("Customer Data"). You grant us only the limited right to host and process it as needed to provide the Service, as described in the Data Processing Agreement, which forms part of these terms.

You are the data controller for Customer Data. You are responsible for having a lawful basis for everything you store — including guardian consent where you enroll minors, and the stricter conditions that apply if you record health-related information such as therapy session notes.

Read the Data Processing Agreement →

Acceptable use

We may suspend access that endangers the Service or other customers, and we will tell you why.

No unlawful content or unlawful use of the Service.
No attempts to breach security, access other organizations' data or disrupt the Service.
No reselling of the Service and no misrepresentation of who you are.

Subscriptions, trials and payment

Paid plans are billed in advance per billing period through our payment provider, Stripe. Prices are shown on the pricing page; applicable VAT is added where required.

Trials are free and require no card. When a trial ends without a subscription, access is suspended but your data is retained for a reasonable period before deletion, so you can subscribe and continue where you left off.

If a payment fails we will retry and notify you; continued non-payment leads to suspension of access.

Fees are non-refundable except where the law requires otherwise — cancelling stops future charges rather than refunding past ones.

Plan changes

You can upgrade or downgrade at any time. Downgrading to a plan without a feature (for example the member portal, or a lower staff or member limit) removes access to that feature or blocks new additions beyond the limit — existing data is never deleted by a downgrade.

Termination

You may cancel at any time, effective at the end of the paid period. Either party may terminate for a material breach that is not cured within 14 days of notice. After termination we delete Customer Data within 30 days (backup copies expire within a further 14 days); before then, you can request an export of your data.

Availability and support

We operate the Service on redundant infrastructure and take reasonable care to keep it available, but we do not promise uninterrupted operation and no specific uptime level is guaranteed on standard plans. Planned maintenance is announced in advance where possible. Support is provided by email at [email protected].

Intellectual property

The Service, its software and its branding remain ours. Feedback you give us may be used to improve the Service without obligation.

Liability

To the maximum extent permitted by law, our total liability arising out of the Service in any 12-month period is limited to the fees you paid for the Service in that period, and neither party is liable for indirect or consequential damages, including lost profits or loss of data beyond our backup obligations.

Nothing in these terms limits liability that cannot be limited by law, including for willful misconduct or gross negligence.

Changes to these terms

We may update these terms; material changes will be announced by email to account owners at least 30 days before they take effect. Continued use after that date constitutes acceptance.

General

These terms are governed by the law of the country in which the Wrenzik operating entity is established, and disputes belong to the courts of its seat, unless mandatory law provides otherwise. If any provision is unenforceable, the rest remain in force. The English version of these terms prevails over any translation.

Terms of Service